Centennial Manor has an opening for a permanent full-time Ward Clerk/Receptionist. This is a non-unionized position reporting to the Home Administrator.  The primary function of this position is to provide reception and clerical support in the administration office. Promote customer service and a positive public image with the residents, families, visitors, contractors and community partners.

Guiding Principles:
•    Practice and uphold the mission, vision, values of Hastings/Quinte Long-Term Care services that focuses on a person-centered care philosophy.
Reception:
•    Perform reception duties and direct inquiries from Residents, visitors, and team members appropriately.
•    Monitor a multi-line telephone system and direct all incoming telephone calls appropriately.
•    Monitor all contractor and business professionals entering Hastings Quinte Long Term Care and ensure sign-in process is followed and visitor passes are issued.
•    Assist with resident admissions during vacations and period of absence. 
•    Provide personal assistance to Residents as required. 
•    Closing of discharged resident accounts.
•    Other duties as assigned
Administrative Support:
•    Provide administrative support to include data entry, typing letters and reports, updating spreadsheets, presentation publishing.
•    Prepare correspondence to be sent via internal courier to the County Building 
•    Prepare and process Medical Director and Physician on-call billing
•    Coordinate booking of meeting and conference rooms for interdisciplinary care conferences.
•    Sort, pick up, deliver and distribute all facility mail. Resident mail picked up and sorted
•    Maintain Resident files, keep information up to date.
•    Renew and update Resident health cards.  Provide support to family on canceling health card.
•    Update records for pictures and email communications. 
•    Ensure Resident and Family Information Centers have been updated information.
•    Update and keep current Resident Display TV 
•    Perform N95 fit testing for team members 
•    Support administration team with family and resident communication. 
•    Prepare admission charts and packages 
•    Provide support to scheduling team as needed
Cash Handling and Administration:
•    Review resident charges to billing
•    Prepare documents and forms for bank deposit, upon completion provide appropriate documentation to treasury.
•    Administer multiple cash boxes, inclusive of: 
o    Receive and receipt Resident maintenance payments;
o    Process deposits, invoices, and withdrawals of funds from Resident trust accounts as outlined by the Resident’s Power of Attorney’s signature. 
o    Balance and replenish Resident trust cash box including the computer documentation for reimbursement daily.
o    Sell meal tickets to team members and family members and administer petty cash reimbursements for staff ensuring related cash box balances.
o    Record sales, maintain records and make deposits for Tuck Shop. 
•    Courier documents to the County Departments on a daily/weekly basis
Health and Safety:
•    Immediately report and document all incidents of alleged, suspected, or witnessed abuse or neglect of a resident in accordance with the Fixing Long-Term Care Home Act, 2021 and home policies and procedures. 
•    Follow the Occupational Health and Safety Act and County Policies at all times.
•    Be aware of and follow emergency response procedures including all practice drills. 
•    Be accountable for the delivery of high quality, safe, and reliable care along with a safe working environment to ensure and protect the health and safety of those who use and deliver the programs and services provided by Hastings Manor. 
•    Works in a safe manner in accordance with the Occupational Health and Safety Act, associated regulations, other applicable legislation, County policies and procedures, and guidelines

MINIMUM QUALIFICATIONS AND EXPERIENCE:
•    Two-year diploma in Office Administration or similar business-related certificate; or Diploma in a Healthcare discipline.
•    Must possess a current valid Driver’s License and have personal transportation.
•    One year experience in an office environment.
•    Proficient computer skills in Microsoft Office.
•    Well-developed customer service skills with strong interpersonal skills, patience and the ability to effectively communicate with residents, the public and staff. Team Members
•    Must be organized and detail-oriented.
•    Must be able to work well both independently and in a team.
•    Demonstrated ability to remain focused on tasks with numerous interruptions.

HOURS OF WORK:
-35 hours per week, days
-Occasional overtime may be required for project completion.

WAGE RANGE:         $43,978-$51,449, with excellent fringe benefits

Interested candidates may submit their resume and covering letter not later than
Friday, August 23, 2024 by 4pm

Juliana Finney
Human Resources Advisor
Talent Management & Acquisition
    
Please quote: “2024-NON-CM-347 – Your Name” within the subject line and submit your application to careers@hastingscounty.com

“The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. The successful candidate will be required to provide a clear Criminal Record Check and/or Vulnerable Sector Check.”